Return Policy

Last Updated: August 14, 2026

At Girlhood Wardrobe, we want every customer to feel confident when shopping through girlhoodwardrobe.com. We understand that sometimes a product may not meet your expectations or may not be the right choice for you. This Return Policy explains the general conditions and procedures that apply when requesting a return. By placing an order through girlhoodwardrobe.com, you acknowledge and agree to the terms described in this policy.

1. General Return Conditions

Girlhood Wardrobe accepts eligible returns in accordance with the conditions outlined below. Products must generally be returned in an appropriate condition so that they can be inspected and, where applicable, returned to inventory.

Returned products should be unworn, unused, unwashed, and free from damage, stains, odors, or other signs of use. Items should also retain their original tags, labels, packaging, and other components where applicable. Products that have been altered, damaged after delivery, or significantly used may not qualify for a return.

Customers are responsible for taking reasonable care of products while they are in their possession. We recommend keeping all original packaging and product-related materials until you are certain that you wish to keep your purchase.

2. Eligibility for Returns

Before sending a product back, customers should review whether the item qualifies under this Return Policy. Certain products may be excluded from returns because of their nature, hygiene considerations, personalization, or other applicable restrictions.

Items that have been worn, washed, modified, damaged, or otherwise used beyond reasonable inspection may be rejected. Products returned without the required information may also experience delays while the order is identified and reviewed.

If multiple products were purchased as part of one order, each product must independently satisfy the applicable return conditions. Returning one product does not automatically make other products from the same order eligible.

3. Return Request

Customers should initiate a return request through the appropriate return process provided by Girlhood Wardrobe. When submitting a request, customers may be required to provide relevant order information so that the purchase can be identified.

The information supplied should be accurate and complete. This may include an order reference, the product being returned, and the reason for the return. Providing accurate information helps Girlhood Wardrobe process requests efficiently and determine whether the product meets the applicable return requirements.

Customers should not send products back before following the applicable return instructions. Unauthorized or improperly prepared returns may be delayed or may not be accepted.

4. Condition of Returned Products

All returned products may be inspected after they are received. The inspection process may consider the product’s physical condition, packaging, labels, tags, accessories, and evidence of use.

For clothing and fashion-related products, customers should take reasonable care when trying items on. Products should remain in a condition suitable for resale. Makeup, deodorant, perfume, food, smoke, pet hair, stains, or other contaminants may affect eligibility.

Shoes and accessories should also be handled carefully during inspection. Where original boxes or protective packaging form part of the product presentation, customers should preserve them whenever possible.

5. Original Packaging and Tags

Where products are supplied with original tags, labels, protective materials, boxes, bags, or other packaging, these should be retained and returned where applicable.

Removing or damaging product tags may affect eligibility. Original packaging should not be used as the sole external shipping container if doing so could cause damage to the product or packaging. Customers should package returned items securely and appropriately.

6. Exchanges

Where available, Girlhood Wardrobe may provide an exchange option for eligible products. Exchange availability may depend on product availability and the circumstances of the request.

If the requested replacement product is unavailable, the customer may need to follow the standard return process instead. An exchange request does not guarantee that a specific size, color, style, or alternative product will remain available.

7. Refunds

Once an eligible return has been received and inspected, Girlhood Wardrobe will determine whether the return meets the requirements of this policy. If approved, the applicable refund will be processed according to the original transaction and relevant payment procedures.

Refunds are generally issued to the original payment method where possible. The time required for the funds to appear in a customer’s account may depend on the payment provider or financial institution involved.

A refund may be delayed if the returned product has not yet been received, the return information is incomplete, or additional inspection is required.

8. Damaged or Incorrect Products

If a customer receives a product that appears to be defective, damaged, or different from the product ordered, the issue should be reported through the appropriate customer service or return process as soon as reasonably possible.

Customers should provide sufficient information to help Girlhood Wardrobe understand the issue. Photographs or other evidence may be requested when appropriate.

If the issue is confirmed to have resulted from an error or product problem covered by the applicable policy, Girlhood Wardrobe may provide an appropriate resolution, which may include a replacement, exchange, or refund.

9. Products That Do Not Qualify

A return may be refused when a product does not satisfy the requirements of this policy. Examples may include products that have been worn or washed, products with missing tags where tags are required, products that have been damaged by the customer, or products returned in an unsuitable condition.

Returns may also be refused when the product is excluded from return eligibility under applicable rules or when the return request does not comply with the required procedure.

If a returned product is found to be ineligible, the appropriate resolution may depend on the specific circumstances and applicable consumer protection requirements.

10. Sale and Promotional Products

Products purchased during promotions or special offers may be subject to specific return conditions where permitted by applicable law. Any special return restrictions presented at the time of purchase should be reviewed before completing the transaction.

Unless otherwise stated, promotional pricing does not automatically remove a customer’s statutory rights. Where applicable law provides mandatory consumer protections, those rights will continue to apply.

11. Hygiene-Sensitive Products

Certain products may not be eligible for return once opened, worn, or otherwise used for hygiene or safety reasons. This may apply to selected intimate, personal, or hygiene-sensitive products.

Where a product is subject to a hygiene-related restriction, the applicable limitation may be communicated on the relevant product page or during the purchasing process.

Customers should carefully review product information before opening or using such products.

12. Customer Responsibility During the Return Process

Customers should package returned products securely to reduce the possibility of damage during transit. The product should be protected from moisture, crushing, staining, and other foreseeable risks.

Customers should also retain relevant return documentation or tracking information where applicable until the return has been fully processed.

Girlhood Wardrobe is not responsible for problems caused by a customer failing to follow return instructions or by inadequate packaging, except where applicable law provides otherwise.

13. Multiple Returns

If a customer needs to return several products from different orders, separate return instructions may apply. Customers should not combine products from unrelated orders unless specifically instructed to do so.

Accurate order information should accompany each return where required. This helps prevent processing errors and ensures that products are associated with the correct purchase.

14. Processing of Returns

Return processing begins after the returned product has been received and can be reviewed. The inspection may include checking the product’s identity, condition, tags, packaging, and compliance with the return requirements.

Processing may require additional time when information is missing or when the condition of a returned product requires further review.

Customers should understand that submitting a return request does not automatically mean that the return has been approved. Approval depends on the applicable eligibility requirements and, where necessary, inspection of the returned product.

15. Changes to This Return Policy

Girlhood Wardrobe may update this Return Policy from time to time to reflect changes in products, website operations, applicable requirements, or internal procedures.

When changes are made, the revised policy may be published on girlhoodwardrobe.com with an updated date. Customers are encouraged to review the policy before making a return request.

The version of the policy applicable to a particular purchase may depend on the circumstances of the transaction and applicable law.

16. Consumer Rights

Nothing in this Return Policy is intended to remove, restrict, or replace any mandatory rights that customers may have under applicable consumer protection laws.

Where applicable law provides a right to a remedy for defective, misdescribed, unsafe, or otherwise non-conforming products, those legal rights remain unaffected.

This Return Policy is intended to establish clear and practical return procedures while respecting the rights and protections available to customers.

17. Final Provisions

By shopping through girlhoodwardrobe.com, customers agree to follow the return procedures described in this policy when requesting a voluntary return, subject always to applicable law.

Girlhood Wardrobe aims to handle returns fairly, consistently, and transparently. Customers are encouraged to review product information carefully, preserve products and packaging appropriately, and follow the applicable return instructions before sending any item back.

This Return Policy is designed to make the return process clear while protecting both customers and Girlhood Wardrobe. Where circumstances are not specifically addressed in this document, the matter will be handled reasonably and in accordance with applicable laws and consumer protection requirements.